Refund policy

Return & Refund Policy

At Ballerville, we take great pride in offering fully customized apparel tailored to meet the unique needs of sports teams. Due to the personalized nature of our products, each item is made to order based on the specific details provided by our customers.
Please carefully review our return and refund policy:

• 1. Order Confirmation: Once you submit your order and it has been confirmed, we immediately begin the manufacturing process. At this point, no changes, cancellations, or refunds can be made.
• 2. No Returns or Refunds: Because our products are custom-made specifically for each customer, we cannot accept returns or offer refunds once production has started. This policy ensures that you receive high-quality, custom-designed apparel that meets your specifications.
• 3. Order Accuracy: We strongly encourage you to double-check all details before submitting your order, including sizes, colors, and design elements. Any errors in the order details may result in the production of an item that cannot be refunded or returned.
• 4. Defective Products: In the rare event that you receive a product that is defective or not as described, please contact our customer service team within 10 days of receiving your order. We will work with you to resolve the issue, which may include a replacement, at our discretion.
• 5. Customer Service: If you have any questions or concerns about your order, our customer service team is here to assist you. Please reach out to us at info@baller-ville.com before placing your order to ensure that all details are correct.
  We appreciate your understanding of our return and refund policy and your trust in our custom apparel services.